Safeguarding & Confidentiality

We aim to safeguard every individual, protect privacy, and build trust. RASASC is committed to safe practices, protecting service users from harm, and respecting the rights of all. We foster a culture that values diversity, embraces differences, and supports children and adults alike.

We are dedicated to protecting and enhancing the wellbeing of all individuals who use our services.

Safeguarding is everyone’s business, requiring all of us to notice, take action, and work together to protect those at risk.

Safeguarding is the practice of protecting children and vulnerable adults from harm, abuse, or neglect. It focuses on ensuring their safety, promoting their wellbeing, and upholding their rights, so they can live free from danger and exploitation.

Physical abuse – any form of assault, over-medication, restraint, Female Genital Mutilation (FGM).

  • Sexual abuse – Forced sexual activity involving physical contact, including rape and
    sexual assault by penetration, non-penetrative acts and non-contact acts, that was
    not actively consented to or the person did not have the capacity to understand.
  • Psychological / emotional abuse – threats, intimidation, coercion, harassment.
  • Neglect – ignoring medical or physical needs, not providing access to appropriate
    care, the withholding of necessities, such as medication, adequate food,
    water and heating.
  • Exploitation – coercion of a child into sexual or criminal activity in exchange for something
    and/or for the financial advantage or increased status of the perpetrator, which may
    involve physical contact, and/or occur using technology.
  • Modern slavery and trafficking – recruiting and moving children from one part of the
    UK to another or into the UK from overseas. Children may be trafficked for child
    sexual exploitation, benefit fraud, forced marriage, forced labour including domestic
    labour and criminal exploitation.
  • Children as victims of domestic abuse – a child or young person (under the age
    of 18) who sees, hears, or experiences the effects of abuse.

Signs of abuse can vary and may cause lasting pain, fear, and distress. Individuals may feel too afraid, embarrassed, or unsure to speak out, or may not recognise the abuse themselves. It is our responsibility to be responsive, use professional judgement, and ask appropriate questions if we have concerns about someone’s wellbeing.

  • Someone aged 18 or over who:
  • has needs for care and support
  • is experiencing, or is at risk of, abuse or neglect
  • is unable to protect themselves from either the risk of, or the experience of, abuse or neglect
  • has reduced ability to make safe decisions in moments of crisis

RASASC’s Confidentiality Statement:

We aim to offer a confidential service; however if we are concerned about your welfare or the welfare of others, we may share this information with appropriate external agencies.

RASASC will collect and store sensitive personal data about you. Information about you will be stored on our secure database & will be stored for no longer than 7yrs. We are required by law to obtain your consent to such data being recorded.

If at any point you would like to request a copy of your information, or would like your personal data removed from our records, please contact the Information Line on 0330 363 0063 or support@rasasc.co.uk.

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What our service users say

My ISVA has supported me more than I ever thought they could. If it wasn’t for RASASC I probably wouldn’t be here today. They have helped me to do coping methods and breathing and gave me the confidence to be open and honest with people. Anytime I phoned or text they were there to help me. They made me realise that I am not the guilty one. I am not a victim; I am a survivor.

Female, 36

I have felt well supported by RASASC and have found the service easily accessible and has helped me process my emotions around trauma/SA. I would highly recommend this service. It has meant so much to have a safe space to be heard over these last few months. Thank you for your patience, your insight and for helping me to process some difficulty moments and find my voice again.

Female, 30

My ISVA must be commended for their professional skills in dealing with vulnerable victims, and for their kind and sensitive approach to their role as an ISVA. I couldn’t have coped without their support and the sense they gave me of feeling heard. They advocated on my behalf and I’m so grateful for that.

Female, 60

My counsellor has helped me shift the blame and shame of my abuse to the other side and helped me breathe and feel lighter.

Male, 54